Service Request Documents

Download Affidavit

We require that you complete and sign a service request affidavit, and provide a copy of your ID.

This is for the security of your account:

  • To prevent possible fraudulent activity on your account and;
  • To ensure that only you or an authorized user on your account are able to file a service request

Please enter your wireless number and Service Request ID, then download and print the affidavit.

Phone Number

Service Request ID

A number assigned to your service request

PDF 137KB | Lost Service Request ID? Download blank affidavit

Requires Adobe Reader.
Download Adobe Reader for free

Complete Affidavit

What you will need to complete your affidavit.

  • Follow the instructions and complete all sections of the affidavit. Be sure to sign the affidavit!
  • Attach a copy of a valid ID.
  • Acceptable Forms of ID
  • Valid Driver's License (Canadian or International)
  • Canadian or Foreign Passport
  • Canadian Armed Forces ID Card
  • Government Issued Photo ID Card (Federal or Provincial)
  • Federal Firearms ID Card
  • Police Force ID (Municipal, Provincial or Federal)
  • Nonacceptable Forms of ID
  • Student IDs
  • Work IDs
  • Birth Certificates
  • SIN Cards
  • Health Cards

Submit Affidavit

To upload your completed affidavit & ID, please click 'Upload'.


If you are having difficulty using the uploader, use one of the following options to submit your completed affidavit and valid ID.

Quick Option:

Fax to 1-800-471-6701

Slow Option:

Mail to the following address:

Attn: Review Team

PO Box 1106

Moncton NB E1C 8P6

Once your documents are received, we will review them and contact you within 1-2 business days via email or the contact number
associated with your account.